At Esthertess, we are committed to providing you with a seamless shopping experience and timely delivery of your beautiful jewelry. Our goal is to ensure that your order arrives safely and promptly, so you can enjoy your purchase as soon as possible.
1. Processing Time
- All orders are processed within 1-2 business days (Monday through Friday, excluding weekends and holidays).
- Once your order is processed, you will receive an email with a tracking number to keep you updated on the status of your shipment.
2. Shipping Rates & Delivery Estimates:
- We offer free shipping for orders over $80, $9 shipping cost for orders under $80, all shipping rates will be calculated at checkout based on your location.
- Estimated delivery times:
- Domestic standard Shipping (USA): 3-7 business days
3. Order Tracking
- Once your order has been shipped, we will send you a tracking number via email.
- You can use this tracking number to monitor the status of your order through the carrier’s website.
4. Shipping Restrictions
- We currently offer shipping to the United States.
- Orders cannot be shipped to P.O. boxes or APO/FPO addresses.
5. Customs & Import Duties (For International Orders)
- Customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in the destination country.
- Please check with your local customs office for more information on applicable fees before placing your order.
6. Delivery Issues
- If there are any issues with your delivery, such as delays, missing items, or damaged products, please contact us at [email protected] as soon as possible. We will assist you in resolving the issue.
7. Address Accuracy
- Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided at checkout.
8. Return/Exchange Shipping
- If you need to return or exchange an item, please refer to our Return & Exchange Policy for instructions on how to proceed with the return shipping.
9. Contact Us
If you have any questions or concerns about your order, shipping times, or delivery status, please don’t hesitate to reach out to us at [email protected].