At Esthertess, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please read our refund policy below for detailed information on how we handle returns, exchanges, and refunds.
Returns and Refunds
We offer a 30-day return policy on all products purchased from our website. If for any reason you are not satisfied with your purchase, you can return the item(s) within 30 days from the date of delivery for a full refund or exchange, subject to the following conditions:
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Eligibility for Returns:
- Items must be unused, unworn, and in their original condition.
- Items must be returned with their original packaging and any included accessories.
- Jewelry items that show signs of wear, damage, or alteration (e.g., resizing, engraving) will not be accepted for return.
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Non-Returnable Items:
- Sale items or discounted items are non-returnable unless they arrive damaged or defective.
- Gift cards, customized, or personalized jewelry pieces are also non-returnable.
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How to Return:
- To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return.
- Once your return is authorized, we will provide you with detailed instructions on how to send the item back.
- Return shipping costs are the responsibility of the customer unless the item is damaged or defective upon arrival.
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Refund Processing:
- Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
- The refund will be issued to the original payment method.
- Please note that depending on your bank or payment provider, it may take a few additional business days for the refund to appear in your account.
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Exchanges:
- If you would like to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to stock availability.
- The process for exchanges is similar to the return process—once we receive the original item, we will send the new item to you.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at [email protected]. We will assist you with a return and either issue a full refund or send a replacement at no additional cost.
Important Notes:
- Shipping Fees: Shipping costs are non-refundable, and the customer is responsible for return shipping unless the return is due to a mistake on our part (e.g., wrong item, damaged item).
- Late Returns: Returns received after the 30-day period will not be accepted.
Thank you for shopping with us at Esthertess. We value your satisfaction and are here to help with any questions you may have about our products or this policy.