At Esthertess.com, we want you to love your purchase! If for any reason you’re not completely satisfied with your order, we offer a hassle-free return process with free return shipping. Here’s how you can return your items:
Step 1: Check Return Eligibility
To qualify for a return, the following conditions must be met:
- Items must be returned within 30 days of the original purchase date.
- The product should be in unused, unworn, and original condition, with all tags, packaging, and accessories included.
- Some items, such as personalized jewelry or final sale products, are not eligible for returns.
Step 2: Initiate the Return Process
- Log into your account on Esthertess.com.
- Navigate to the “Order History” section.
- Find the order containing the items you wish to return.
- Click on “Return Item” next to the item you want to return.
- Follow the prompts to select the reason for your return and confirm your return request.
If you checked out as a guest, simply click on the “Return Request” link in your order confirmation email and follow the instructions.
Step 3: Receive Your Free Return Shipping Label
Once your return request is approved, we’ll send you a free return shipping label via email.
- Print the label and attach it securely to the package.
- If you don’t have a printer, simply follow the instructions to generate a QR code and take it to your nearest shipping carrier.
Step 4: Pack Your Items for Return
- Carefully pack the items in their original packaging (if possible) to prevent damage during return shipping.
- Make sure all items, including accessories and tags, are included in the package.
Step 5: Drop Off Your Return
Take your return package to the nearest shipping carrier (e.g., USPS, UPS, FedEx) and drop it off. Be sure to keep the tracking number for your reference.
Step 6: Receive Your Refund or Exchange
- Once we receive your return and inspect the items, we will process your refund to your original payment method within 7-10 business days.
- If you selected an exchange, we’ll ship out your new item promptly at no additional cost.
Return & Exchange FAQs
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How long do I have to return an item?
You have 30 days from the purchase date to return your items. -
Can I exchange my items instead of getting a refund?
Yes! We offer exchanges for different sizes or colors, depending on availability. -
Do I need to pay for return shipping?
No, return shipping is completely free! -
What happens if I don’t use the return label?
If you do not use the provided return shipping label, we cannot offer free return shipping, and you will be responsible for the cost.
Need Help?
If you have any questions or need assistance with your return, please don’t hesitate to contact our customer support team at [email protected]. We’re happy to assist you!
We’re here to make your shopping experience as smooth as possible. Thank you for choosing Esthertess!