1. What types of jewelry do you offer?
At Esthertess, we offer a beautiful selection of women’s rings, necklaces, earrings, and bracelets. Our pieces are crafted from high-quality materials such as 925 sterling silver, gold plating, high carbon diamonds, and precious gemstones. We offer a range of designs to suit both everyday wear and special occasions.
2. How can I place an order?
Simply browse through our collection, choose the item you love, select the size or color (if applicable), and click on the “Add to Cart” button. Once you’re ready, proceed to checkout to complete your order. You can pay using major credit cards, PayPal, or other secure payment methods.
3. Do you offer international shipping?
Yes, we offer worldwide shipping to most countries. Shipping fees and delivery times will vary depending on your location. During checkout, you can view the estimated shipping cost and delivery date for your order.
4. How do I know my ring size?
We provide a detailed Ring Size Guide on our website to help you find the perfect fit. If you’re unsure, we recommend measuring the size of a ring you already own or using a printable ring size chart. You can also visit a local jeweler for assistance.
5. Can I modify or cancel my order after it’s been placed?
Once an order is confirmed, we process it quickly to ensure fast shipping. However, if you need to modify or cancel your order, please contact us within 24 hours of placing the order. We’ll do our best to accommodate any changes if the order hasn’t already been shipped.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a 30-day return policy. To be eligible for a return, items must be unused, undamaged, and in their original packaging. For more details, please visit our Return Policy page.
7. How do I care for my jewelry?
To keep your Esther Tess jewelry looking its best:
- Avoid contact with water, lotions, perfumes, or harsh chemicals.
- Store in a soft pouch or jewelry box when not in use.
- Clean with a soft cloth to remove tarnish or dirt.
- For more detailed care instructions, visit our Jewelry Care page.
8. Do you offer gift wrapping?
Yes! We offer free gift wrapping for all orders. Simply select the gift wrapping option during checkout, and we’ll make sure your jewelry is beautifully wrapped and ready for gifting.
9. How do I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package through the shipping carrier’s website.
10. Is your jewelry hypoallergenic?
Yes, all of our jewelry is crafted with hypoallergenic materials, including 925 sterling silver and gold plating, to ensure it’s safe and comfortable for those with sensitive skin. We do, however, recommend checking product descriptions for specific material details.
11. Do you offer discounts or promotions?
We occasionally offer special discounts, sales, and promotions. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers and exclusive deals.
12. How can I contact customer support?
If you have any questions or need assistance, please don’t hesitate to reach out to us! You can contact our customer support team via:
- Email: [email protected]
13. What payment methods do you accept?
We accept a variety of secure payment methods including major credit cards (Visa, MasterCard, American Express).
14. Can I purchase your jewelry as a gift?
Absolutely! Many of our customers purchase jewelry for special occasions, such as birthdays, anniversaries, or holidays. You can also add a personalized note during checkout to make your gift even more special.